X-Treme Silkscreen & Design in Lynn, MA

Reviews about X-Treme Silkscreen & Design

• ★ ☆ ☆ ☆ ☆

  April 15, 2019, by Mason Sagan
  I called Xtreme 1.5 weeks in advance of my event. I spoke to Ron and he said that he would send me the proof within 2 days. However, I never received the proof until 6 days later. Over the phone and in 3 emails, I said I needed 9 v-necks and 11 mens crew necks by Thursday the 26th! On Tuesday the 24th, I decided to go into the store to make sure everything was on track with my order. I said to him "You will have these done by this Thursday?" He said "yes." So I expected that on Thursday, I could go pick them up! However, when I called Ron on Thursday, he blew me off and said they are not done yet. I asked him why and he gave no answer. I then told him that I need these by Friday. Come Friday at 4pm... an hour before they close... I get a call from Ron saying he doesn't have the V-necks! I was so angry and had to drive all the way to J.C. Penny to buy the v-neck shirts that he should have had!!!! He told me to drop them off at his place at 7am on Saturday... which I did. He printed on the shirts and it ended up looking ok. But, when it came time to pay, he threw charges on the bill that should have been comped by any good business owner. And he said to me: "I knew this was going to happen." He was charging us 6.50 for the crew necks that he supplied which was fine, but on the shirts from J.C Penny that we spent $7 on, he was charging us $4! That is a rip off but we did not want to argue with him so we ended up paying it. He was so rude on the phone and in person asking us dumb questions like what town we are from and stuff. My advice to you is do not use him ever unless you are looking for a cheap product and a side of attitude. A wise man once said, "For every customer you treat with disrespect, you will lose 3 customers. But for every customer you treat nicely and give them a good product, you will gain 10 customers."